Warranty

Standard Limited Warranty

For Replacement Truck/Bus Tires

This limited warranty/adjustment policy provides for tire replacement under certain specified conditions. This policy applies to tires displaying warrantable conditions when used in appropriate service as defined in the Yokohama Commercial Sales and Reference Guide. Tires that become unserviceable or wear out because of misapplication, neglect or mistreatment are excluded from Yokohama warranty coverage. The tire size, load range and speed rating must meet or exceed the specification recommended by the vehicle manufacturer.

Warranty Eligibility

This warranty applies to every Yokohama truck/bus tire bearing the Yokohama brand name and complete D.O.T. serial identification number and operated in appropriate service in the United States. Eligible tires must be on the vehicle on which they were originally installed, in conformance with the vehicle manufacturer's recommendations. This warranty applies only to the original tire purchaser, and is not transferrable to any other party. Tires are covered by this warranty for the life of the original usable tread down to the tread depth indicators molded at 2/32" (1.6mm). The tread is worn out when those indicators are at the same level as the worn tread.

What is Not Warranted

Tires that have become unserviceable for the following reasons:

  • Road hazard injuries or damage caused to the tire by obstacles and debris, such as cuts, punctures (whether repairable or not), snags, bruises, tears or impact breaks.
  • Improper repairs or repairs that have failed.
  • Improper inflation or other maintenance abuses.
  • Improper application of tire size and/or specification.
  • Mechanical irregularities in the vehicle or wheel, such as bent wheel assemblies, misalignment, worn or faulty components.
  • Weather checking/cracking or failures resulting from these conditions on tires purchased more than four years (48 months) prior to a warranty claim. If proof of purchase is not provided, the D.O.T. serial number is used.
  • Accident, corrosion, vandalism, fire or damage caused by nature.
  • Improper mounting/dismounting procedures or tire/wheel assembly balance.

Additional Exclusions

  • Tires submitted for ride disturbance complaints after 2/32" (1.6mm) of treadwear.
  • Tires on vehicles registered or operated outside of the United States.
  • Tires not sold in the United States by Yokohama Tire Corporation.
  • Tires branded by Yokohama to note special classification at time of purchase, such as "NA" (non-adjustable) or tires altered by notching or buffing.
  • Improper storage.
  • Tires that have had material added after leaving a Yokohama manufacturing plant, such as fillers, sealants, balancing substances or materials of any kind. Additionally, tires that have had external tire treatments which include but are not limited to: tread siping, shaving, carving, regrooving, white sidewall inlay or applying materials or treatments to the tread surface. If the material or treatment is the cause of a failure, vibration, or ride disturbance the tire will not be accepted for warranty, or mileage warranty credit.

What is Warranted

Tires that have become unserviceable for reasons other than stated above will be replaced in accordance with this warranty.

ADJUSTMENT POLICY

No Charge Adjustment

A Yokohama tire accepted for warranty credit during the first 2/32" (1.6mm) of treadwear due to a ride disturbance complaint only, will be replaced on a no-charge basis. During this wear period, tires will be mounted and balanced free of charge. Federal Excise Tax (FET) will not be collected on a no-charge adjustment. Other service charges, such as tire rotation and wheel alignment are payable by the customer.

Pro-rated Adjustment

For all other warrantable conditions, a Yokohama tire will be replaced on a pro-rated basis. The customer will receive credit toward the purchase of the new tire by multiplying the percentage of the tread depth remaining by the dealer's current selling price of the new comparable Yokohama tire at the time of replacement service. The customer pays full Federal Excise Tax (FET) applicable to the comparable new Yokohama tire plus all mounting, balancing and other service charges.

Yokohama's Obligations

Replacements qualifying under the warranty must be made by an authorized Yokohama dealer.

Customer's Obligations

The customer must present the claim tire to an authorized Yokohama dealer in the United States.

Limitations and Exclusions

All implied warranties, including any warranty of merchantability or fitness for a particular purpose, are expressly limited to the duration of this written warranty. All obligations or liabilities for loss of time, inconvenience, loss of vehicle use or any other incidental or consequential damages are hereby excluded. Some states do not allow limitations on how long an implied warranty lasts, or the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply. This warranty gives the customer legal rights that may vary from state to state. The customer is advised to determine those rights for his/her local area and exercise them as required or deemed appropriate.

For Steel-Belted Passenger Car Radials And Light Truck Tires

In addition to the Standard Limited Warranty coverage, some Yokohama steel-belted radial tires purchased in the ˜continental United States as replacement tires only are warranted for treadwear during a limit of five years (60 months) from the installation date. This warranty excludes Yokohama snow tires, and passenger tires mounted on vans, pickup trucks or any other utility vehicle used in commercial applications, except as provided by specific warranties. Passenger tires installed as original equipment are not covered by this warranty.

ADJUSTMENT POLICY

If within 60 months from the date of mounting, the tire wears down to the treadwear indicator bars 2/32" (1.6mm) and the tire has not delivered the warranted miles of normal passenger car highway use (commercial applications excluded), Yokohama will provide credit for unused service toward the replacement of a new comparable Yokohama steel-belted radial tire. The customer will be charged a percentage of the warranted miles received, multiplied by the dealer's current retail selling price of the tire at the time of adjustment. Other charges for taxes and dealer services of mounting, balancing, rotation and any others are payable by the customer. This time period does not represent the expected service life for tires covered by this warranty.

Warranty Eligibility

For mileage warranties please visit the warranty section of the product page. Eligible tires must be on the vehicle on which they were originally installed, in conformance with the vehicle manufacturer’s recommendations. Note: For staggered fitment applications (different tire sizes on front and rear axles), which cannot be rotated, the mileage warranty for the rear tires will be half of the warranty specified in Yokohama literature.* ** This mileage warranty applies to all replacement tires listed, bearing the Yokohama brand name and complete D.O.T. serial number and operated in the United States.

Limitations and Exclusions

All implied warranties, including any warranty of merchantability or fitness for a particular purpose, are expressly limited to the duration of this written warranty. All obligations or liabilities for loss of time, inconvenience, loss of vehicle use or any other incidental or consequential damages are hereby excluded. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. This warranty gives the customer legal rights that may vary from state to state. The customer is advised to determine those rights for their local area and exercise them as required or deemed appropriate.

Yokohama's Obligations

Replacements qualifying under the warranty must be made by an authorized Yokohama dealer.

Dealer's Obligation

To process mileage proration adjustment(s) for the customer, the tire dealer must validate the mileage received on the claim tires(s), versus the mileage warranted and certify this information on the claim form to Yokohama and attach proof of rotation documents to the claim form.

Customer's Obligations

The customer must present the claim tire to an authorized Yokohama retail tire dealer in the United States. To obtain mileage prorated adjustments, the customer needs to provide proof of original purchase for the claim tires(s) that states the vehicle mileage at the time of the original installation. Additionally, the customer must provide proof that the tires have been rotated every 6,000 to 8,000 miles.

* Effective July 1, 2014 - ADVAN Sport A/S

** Effective for all other Yokohama Tires sold after August 31, 2014